When your home’s HVAC system needs regular maintenance or repairs, or it’s time to upgrade your equipment, it’s wise to hire an HVAC professional with a reputation for providing top-notch workmanship and customer service. You’ll find it easier to choose a contractor you can rely on if you look for the following qualities.
Longevity and Reputation
Two key qualities that reveal whether an HVAC contractor provides good customer service are their longevity and reputation. Trustworthy contractors have stayed in business for years because they do quality work and treat their customers right. A reliable HVAC contractor also has positive reviews with online sites like Angie’s List, a high rating with the Better Business Bureau (BBB) and numerous references from satisfied customers.
Licensed, Insured, and Certified
Dedicated HVAC pros have up-to-date state and local licenses and carry both workers’ compensation and liability insurance. Their technicians are certified through independent organizations like North American Technician Excellence (NATE) to ensure that they have the training and skills needed to provide superior HVAC equipment maintenance, repairs, and installations. Customer-oriented contractors also belong to leading HVAC industry associations, like the non-profit Air Conditioning Contractors of America (ACCA).
Equipment Efficiency and Installation Expertise
Conscientious HVAC professionals stay current on industry guidelines for selecting, sizing, and installing new equipment. They deal with reputable manufacturers of high-quality equipment, and can provide advice on models that offer the greatest energy savings within your budget. They understand the importance of performing detailed load calculations using ACCA-approved software and checking the ductwork design so that the equipment they install operates efficiently and keeps your home comfortable.
Detailed, Fairly-Priced Estimates
An HVAC company that takes customer satisfaction seriously won’t give you a vague or low-ball estimate on the phone. Instead, they’ll schedule a time to visit and discuss the scope of the work and assess your HVAC system. Once they understand your needs and budget, they’ll provide a fairly-priced and detailed estimate for necessary repairs or a new equipment installation.
If you’re looking for an HVAC contractor in Long Island who makes quality customer service a priority, contact us at Cool Power.
Our goal is to help educate our customers in Hauppauge, New York and the Long Island area about energy and home comfort issues (specific to HVAC systems). For more information about quality HVAC companies and other HVAC topics, download our free Home Comfort Guide or call us at 631-292-0629.
Credit/Copyright Attribution: “tumisu/Pixabay”